ITSM – Service Management

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ITSM – Service Management

IT Service Management in one place
The ITSM – Service Management solution is the central platform for all service management activities. It enables you to manage your change requests and incidents and automates tasks based on predefined rules.
Focus on solving tickets with a straightforward solution
ITSM Service Desk is a module for ticket management that allows you to focus on solving tickets instead of being bogged down with a clunky and overloaded ticket system.
Keep track of issues and problems
The included ITSM Incident and Problem Management Module makes tracking and following up on critical incidents and problems easy. Start root-cause analysis processes with clear approval paths for incidents and problems.

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