ITSM IT Service Management
ITSM Change Management Module
Directly integrate the changes with service desk requests – The ITSM Change Management Module enables your organization to implement changes
The ITSM Service Validation and Testing Module allow IT service providers to define and deliver test cases, checklists, and validation protocols to support their testing.
Service providers have many reports that need to be generated before and after the service is completed. These reports can be used to compare system performance metrics against SLAs and business rules or provide data to be entered into financial systems for billing purposes.
This module provides you with the ability to test and validate services as well as procedures. It is the ideal solution to ensure that your IT services’ quality meets your business requirements.
Maintain best-practice test cases based on ITIL and ISO/IEC 20000. Plans are fully comprehensive and built to ensure only the most appropriate test cases are delivered, simplified to keep the process cost-effective and flexible enough to adapt to changing business requirements.
ITSM Service Validation and Testing Module provides centralized control over IT services and allows organizations to ensure compliance with internal and external policies.
Define comprehensive test cases and checklists for services, enabling organizations to ensure their processes are designed to meet all the service specifications.
Directly integrate the changes with service desk requests – The ITSM Change Management Module enables your organization to implement changes
Follow up on IT incidents easily –
The ITSM Incident and Problem Management Module makes tracking and
Focus on solving tickets with a straightforward solution –
ITSM Service Desk is a ticket management solution
Power of your Frontline – How well is your organization leveraging digital solutions to empower
Hybrid meetings are the new normal – This workshop is the ideal solution for organizations
Flexible, secure, and seamless calling facilitates hybrid work – An integrated phone solution gives hybrid
New and unified employee experience platform – Microsoft Viva is an employee experience platform that