Enhancing Incident Response and Monitoring

Hereschwerke GmbH, a leading provider of comprehensive electrotechnical solutions, has been delivering high-quality building technology and management systems for the private, commercial, and industrial sectors since 1889. With a focus on modern and reliable technology, Hereschwerke has achieved ISO 9001:2015 certification and continues to meet high expectations for its products and services.

The challenge

As a company responsible for guaranteeing customer service level agreements (SLAs) in terms of up-time and functionality, Hereschwerke actively monitors its power supply installations. However, the company faced challenges in quickly responding to incidents such as power outages of critical systems. Existing solutions on the market could not provide the complex notification hierarchies and regulatory compliance needed to inform the on-call duty. Moreover, these solutions were unable to generate audit-ready reports on system up-time.

The solution

To address the challenges faced by Hereschwerke in incident response and monitoring, the company opted for Novunex Industrial IoT solutions. The implementation of Novunex’s technology involved the following strategic steps:

• Integration with Existing Systems: Novunex’s IoT solutions were seamlessly integrated with Hereschwerke’s existing infrastructure, ensuring minimal disruption to ongoing operations.
• Customized Notification Hierarchies: The Novunex solution was tailored to establish complex notification hierarchies, ensuring that the right personnel were informed about incidents in a timely manner.
• Regulatory Compliance: The solution provided by Novunex adhered to industry-specific regulatory requirements, enabling Hereschwerke to maintain compliance while improving incident response times.
• Real-time Monitoring: Novunex’s IoT Incident Management Module allowed for continuous, real-time monitoring of Hereschwerke’s electrical installations, detecting issues as soon as they arise.
• Automated Reporting: Novunex’s solution generated automated, audit-ready reports on system up-time, reducing the need for manual data collection and analysis.

The results

The implementation of Novunex Industrial IoT solutions led to significant improvements in Hereschwerke’s incident response and monitoring capabilities.

• Enhanced Incident Response: With the help of Novunex’s solution, Hereschwerke was able to react faster to incidents, minimizing the impact on customers and maintaining SLAs.
• Improved Up-time Reporting: The automated up-time reports provided by Novunex allowed Hereschwerke to efficiently track system performance and ensure compliance with industry regulations.
• Increased Operational Efficiency: By leveraging the Novunex IoT Incident Management Module, Hereschwerke was able to monitor their electrical installations without manual steps, reducing the risk of human error and freeing up resources for other tasks.
• Streamlined Communications: The customized notification hierarchies offered by Novunex ensured that the right personnel were informed about incidents as soon as they occurred, enabling faster decision-making and incident resolution.
• Greater Customer Satisfaction: As a result of the improved incident response and monitoring, Hereschwerke was able to provide more reliable services to their clients, leading to increased customer satisfaction and loyalty.
• Overall, the adoption of Novunex Industrial IoT solutions enabled Hereschwerke to overcome the challenges they faced in incident response and monitoring, leading to more efficient operations and better customer experiences.