Job Type: Full-time
Location(s)
- Bend, Oregon, US
- Klagenfurt, Austria, EU
Responsibilities
- Provide exceptional 2nd level support to end-users, troubleshooting and resolving complex technical issues related to Novunex software and services
- Collaborate with the 1st level support team to ensure the seamless escalation of issues and effective resolution for clients
- Develop and maintain in-depth technical knowledge of Novunex products to provide accurate and efficient support
- Collaborate with cross-functional teams, including Development, QA, and Product Management, to identify and resolve product issues and drive continuous improvement
- Create and update comprehensive documentation, including knowledge base articles, user guides, and technical notes
- Participate in on-call rotation to provide support coverage during non-business hours
- Continuously develop and enhance technical and soft skills through ongoing training and professional development opportunities
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- Minimum three years of experience in a technical support role, preferably in a software or technology company
- Strong understanding of software troubleshooting techniques and methodologies
- Familiarity with various operating systems, including Windows and Linux
- Knowledge of programming languages, such as JavaScript or C#, is a plus
- Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences
- Strong organizational and time management skills, with the ability to prioritize tasks and work independently
- Commitment to providing exceptional customer service and a positive support experience for clients
The benefits of this job posting are subject to variation based on local regulations, policies, and practices. We are committed to providing competitive and comprehensive employee benefits packages while complying with local laws and customs. To learn more about the specific benefits applicable to your location, please inquire during the application and interview process. Our team will be happy to provide further information tailored to your situation.
To apply, please submit your resume, cover letter, and relevant work samples or certifications via the application form. Novunex is an equal-opportunity employer, and we encourage applicants from all backgrounds to apply.