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User Login Issues and Errors

Article • 05.08.2022 • 2 minute(s) to read

This page lists the standard error codes and issues regarding User Logins in the Novunex Platform. It also describes common or Potential causes of user login issues and ways to troubleshoot them.

HTTP Error 403 - Authentication failed

  • Description - The user receives an HTTP 403 error code after trying to log into the system
  • Potential cause(s)
    • The user has no Novunex Subscription assigned.
    • The user has no Novunex Account assigned.
    • A problem with the current account setup prevents access to the system.
  • How to troubleshoot
    • Check whether the user is assigned to the Subscription
    • Check whether the user is assigned to the Account

HTTP Error 500 - “This page does not work” - OAuth response issue

  • Description - The user receives HTTP 500 error code after trying to log into the system
  • Potential cause(s)
    • User data or attributes of the user entity are missing
    • The user is not assigned to a Novunex Subscription.
    • The user is not assigned to the Novunex Account.
    • A problem with the current account setup prevents access to the system.
    • The identity provider (e.g., Azure AD) is not configured correctly
  • How to troubleshoot
    • Check whether the user is assigned to the Subscription
    • Check whether the user is assigned to the Account
    • Check for user data and setup
    • Update and check current identity provider secrets and configuration (e.g. Azure Ad)

HTTP Error - Website not available - HSTS (Proxy Issues)

  • Description - The user receives the “Website not available - HSTS (Proxy Issues)” error code after trying to log into the system
  • Potential cause(s)
    • Cookie or sessions issues of the current browser
    • Network issues (local firewall setup) or connectivity issues
    • The identity provider (e.g., Azure AD) is not configured correctly
  • How to troubleshoot
    • Clear all cookie and session information of the current browser
    • Check and resolve internet connectivity issues
    • Check whether the user is assigned to the Subscription
    • Check whether the user is assigned to the Account
    • Check for user data and setup
    • Update and check current identity provider secrets and configuration (e.g., Azure Ad)
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