This page gives you short instructions on how to create or update Tickets from your Novunex Subscription.

Create a new ticket

1. Navigate to your name in the top right corner
2. Click on your name
3. Select Manage account
4. Navigate to ADVANCED and click on Help & Support
5. Click on Create new ticket
6. Select Ticket type, enter Title and a short description of the issue.
   • Optionally, choose Subscription, and add Attachments
7. Click on Send

Reply to an existing ticket

1. Navigate to your name in the top right corner
2. Click on your name
3. Select Manage account
4. Navigate to ADVANCED and click on Help & Support
5. Click on a ticket to reply
6. Click on Reply
7. Write a short description and upload Attachments as needed
8. Click on Send