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Error Codes

Article • 05.08.2022 • 24 minute(s) to read

This page lists the Error Codes used by the Novunex Platform to describe an Error. Each Error Code has a number and a string used to reference it. This page describes common or potential cause(s)s and ways to troubleshoot them.

The string of the Error Code has a prefix indicating the domain of the Error:

  • DASH - Errors that occurred on dashboards or functions in dashboard widgets
  • DEPL - Errors that occur during the configuration of deployment packages or installation of deployment packages
  • FILE - Errors that occur during file operations (create, read, update, delete files)
  • IOT - Deprecated - These errors are deprecated or used in deprecated versions
  • JOB - Errors that occur during execution of jobs, schedules or conditions
  • LIC - Licensing issues or errors in regards to account or Subscription limits
  • OBJ - Generic error messages with custom or unknown objects
  • PAGE - Errors that occur in regards to custom or static pages
  • PR - Process or process execution related error messages
  • REP - Data query, report or SQL related error messages
  • RULE - Condition (rule) or SQL related error messages
  • SN - Errors that occur on creating, modifying or using serial numbers and definitions
  • SQL - SQL related error messages
  • SYS - Erros that occur on system and account level
  • VIEW - View related error messages

100 ATT-NOT-FOUND

  • Code description - Attribute could not be found!
  • Potential cause(s)
    • A form control or a dashboard widget is trying to access an Attribute that does not exist or has been removed.
    • An activity in a process tries to access a specific attribute of an entity variable that does not exist.
  • How to troubleshoot
    • Review the process configuration and settings
    • Ensure the correct Entity Type configuration
    • Review the custom widget or the code calling the API method.

101 ATT-DUPLICATE-GUID

  • Code description - More than one attribute has the same ID!
  • Potential cause(s)
    • Adding an Attribute to an existing Entity Type has failed due to a duplicated, already existing GUID. Either custom code or multiple users accesing the same Entity Type definition did result in unique constraint errors.
  • How to troubleshoot
    • If the Entity Type has been created with a custom widget, please review the code and try to avoid creating duplicate GUIDs for attribute definitions.
    • If this error happened during the configuration of the Entity Type, a potential race condition could be avoided by accessing Entity Type definitions in unparalleled browser sessions.

102 ATT-DUPLICATE-EXISTS

  • Code description - Attribute name of <parameter 1> already exists!
  • Potential cause(s)
    • Adding an Attribute to an existing Entity Type has failed due to a duplicated, already existing Attribute wiht the same name.
  • How to troubleshoot
    • Try to create the attribute with a different name.

103 ATT-WRONG-TYPE

  • Code description - Cannot match datatype of attribute <parameter 1>!
  • Potential cause(s)
    • Setting a value of an Attribute fails due to a mismatch in datatype.
  • How to troubleshoot
    • In process configurations
      • Use the correct value format
      • Try to convert values before setting variables or attributes of Entity Types
    • In entity type configurations
      • Review the datatypes for attributes
    • In custom widgets
      • Review your code and use the appropriate formatting to set entity attributes

104 EN-NOT-FOUND

  • Code description - Entity <parameter 1> could not be found!
  • Potential cause(s)
    • An entity with an ID or unique value does not exist or has been deleted.
  • How to troubleshoot
    • In process configurations
      • Review load activities to reference the correct entity IDs
      • Review form activities to reference the correct entity IDs
    • In custom widgets
      • Review your code for the correct usage of IDs with API calls that load entities

105 ATT-OUT-BOUND

  • Code description - Datatype of <parameter 1> is out of boundaries!
  • Potential cause(s)
    • The value does not correspond to the limits of the defined datatype of the Attribute.
  • How to troubleshoot
    • Use the appropriate datatypes to fit for the defined value
    • Use values that adhere to the datatype definitions

106 ATT-INVALID-CONSTRAINT (Deprecated)

  • Code description - Invalid constraint value!
  • Deprecated - This error is deprecated and is used in deprecated versions.

107 ATT-IS-MANDATORY

  • Code description - Mandatory attribute <parameter 1> not provided!
  • Potential cause(s)
    • A mandatory attribute within in a form task has not been provided. This error typically occurs if the users misses to fill out an existing, mandatory form control.
  • How to troubleshoot
    • If this error did unexpectedly occur without known problems with the user input, review the form setup in regards to mandatory fields and configurations.

108 ATT-NOT-UNIQUE

  • Code description - Attribute <parameter 1> value is not unique!
  • Potential cause(s)
    • A duplicated value for an Attribute with an “unique” constraint has been provided.
  • How to troubleshoot
    • In process configurations
    • Review set, create and form activities in regards to setting attributes with unique constraints.
    • In entity type configurations
      • Review the datatypes for attributes.
    • In custom widgets
      • Review your code and use unique values.

109 ATT-REF-HISTORICAL (Deprecated)

  • Code description - Referenced entity is not historical!
  • Deprecated - This error is deprecated and is used in deprecated versions.

110 ATT-TABLE-CONSISTENCY (Deprecated)

  • Code description - Table consistency is not fulfiled by setup!
  • Deprecated - This error is deprecated and is used in deprecated versions.

111 ATT-WRONG-UN-DATATYPE

  • Code description - Datatype of <parameter 1> cannot be unique
  • Potential cause(s)
    • The datatype of the Attribute does not support “unique” constraints.
  • How to troubleshoot
    • Use a different data type to set unique constraints.
    • Avoid using unique constraints if this data type is used.

112 ATT-TOO-MANY-UNIQUE (Deprecated)

  • Code description - Too many unique attributes in entitytype.
  • Deprecated - This error is deprecated and is used in deprecated versions.

113 LIM-ENTITY-COUNT

  • Code description - Limit of entities per entitytype reached!
  • Potential cause(s)
    • The maximum amount of Entities for this Entity Type has been reached and no additional entities cannot be stored for this Entity Type.
  • How to troubleshoot
    • Limit the amount of entities created in processes, custom code or in data editors.
    • Upgrade your existing account

114 LIM-ENTITYTYPE-COUNT

  • Code description - Limit of entitytypes per subscription reached!
  • Potential cause(s)
    • The maximum amount of Entity Types for this subscription has been reached and no additional Entity Types can be configured.
  • How to troubleshoot
    • Limit the amount of Entity Types for this account or subscription
    • Upgrade your existing account

115 LIM-ATTRIBUTE-COUNT

  • Code description - Limit of attributes per entitytype reached!
  • Potential cause(s)
    • The maximum amount of Attributes for this Entity Type has been reached and no additional Attributes can be configured.
  • How to troubleshoot
    • Limit the amount of attributes per Entity Types for this account or subscription
    • Upgrade your existing account

200 SYS-ERR-EXISTS

  • Code description - Error entry with this Code exists already!
  • Potential cause(s)
    • An attempt to create a error code with the same name was made.
  • How to troubleshoot
    • Try to create the error code with a different name.

201 SYS-CTRL-EXISTS

  • Code description - Custom form control with this component name exists already!
  • Potential cause(s)
    • A custom form control with the same name has already been defined.
  • How to troubleshoot
    • Try to create the form control with a different name.

300 PR-NOT-FOUND

  • Code description - Process could not be found!
  • Potential cause(s)
    • A process reference is missing, a process has been deleted or not been deployed yet.
  • How to troubleshoot

301 PR-NO-ENTRY

  • Code description - No process entry point could be found!
  • Potential cause(s)
    • The process has no entry point configured.
  • How to troubleshoot
    • Review the process configuration for correct start and end activities.

302 AT-NOT-FOUND

  • Code description - Activity type could not be found!
  • Potential cause(s)
    • An Activity Type of an Activity defined in a process was not found.
    • Custom activities were not setup correctly or transferred to the account.
  • How to troubleshoot
    • Review the deployed custom activities.
    • Review the custom widget or the code calling the API method.

303 PR-SINGLETON

  • Code description - This process is defined as singleton and another instance is already started!
  • Potential cause(s)
    • A process defined as “singleton” or with “Can only be started once” is currently running and another Instance of the same process was started.
  • How to troubleshoot
    • Avoid executing processes of type “can only start once” in parallel
    • Review the process configuration.

304 PR-AC-NOT-FOUND

  • Code description - The current activity in the process instance could not be found or loaded!
  • Potential cause(s)
    • An Activity defined in a process was not found.
    • Custom activities were not setup correctly or transferred to the account.
  • How to troubleshoot
    • Review the deployed custom activities.
    • Review the custom widget or the code calling the API method.

305 PR-AC-CLOSED

  • Code description - It seems this activity was already closed by another user!
  • Potential cause(s)
    • The form step was already closed by another user or the activity experied through a timeout option.
  • How to troubleshoot
    • Review current user group and delegation configurations of form activities
    • In case of undesired behaviour: Review the current process configuration to avoid double processing of the same form activities (user tasks)

306 PR-OLD-VERSION

  • Code description - A newer version of this process exists in the system. You cannot modify an old version!
  • Potential cause(s)
    • A process was saved in another editing session and a new version was created.
  • How to troubleshoot
  • Try to avoid working on the same resources in parallel browser sessions (or multiple admins at the same time).

307 PR-NOT-DEPLOYED

  • Code description - This process is not deployed yet and cannot be started!
  • Potential cause(s)
    • An attempt was made to to start a process version that has not been deployed.
  • How to troubleshoot
    • Deploy the process in order to create process instances.

400 AUTH-SYS-ADMIN

  • Code description - This part of the API can only be accessed by the system administrator!
  • Potential cause(s)
    • Missing user permissions did not allow to call critical API methods and actions.
  • How to troubleshoot
    • Review the current user and user permissions
    • Review the custom widget or the code calling the API method.

401 AUTH-SUB-MISMATCH

  • Code description - With the current subscription Id you dont have access to the entity!
  • Potential cause(s)
    • An attempt to load an entity from a different subscription was made.
    • Deployment package issues with fixed entity ID value did lead to undesired cross-subscription data references
  • How to troubleshoot
    • Review the deployment package configuration
    • Review the app configuration
    • Review the custom widget or the code calling the API method.

402 AUTH-SUB-MISSING

  • Code description - No subscription Id in request header!
  • Potential cause(s)
    • API methods were called without needed subscription header information.
  • How to troubleshoot
    • Review the custom code calling the public API method and include needed header information.

403 AUTH-USER-NOT-FOUND

  • Code description - User could not be found!
  • Potential cause(s)
    • An authenticated user was not found in the current account and subscription.
  • How to troubleshoot
    • Review the custom code calling the public API method and include needed header information.

404 AUTH-USER-SUB-MISMATCH

  • Code description - User could not be found or doesnt match the current Subscription!
  • Potential cause(s)
    • A user was not found in the current account within the specific subscription.
  • How to troubleshoot
    • Review the custom code calling the public API method and include needed header information.

405 AUTH-USER-PERMISSION-MISMATCH

  • Code description - User has no permission to access the resource with the given operation!
  • Potential cause(s)
    • A user without permission tried to access specific administrator settings and configurations.
  • How to troubleshoot
    • Review the current user permission setup.
    • Review the custom code calling the API method.

407 AUTH-PR-KEY

  • Code description - The provided process access key is not valid or expired!
  • Potential cause(s)
    • An attempt to call the an API method without valid process access key was made.
  • How to troubleshoot
    • Review the custom code calling the public API method and include needed header information.

408 AUTH-SUB-KEY

  • Code description - The provided Api Subscription key is not valid!
  • Potential cause(s)
    • An attempt to call the an API method without valid subscription key was made.
  • How to troubleshoot
    • Review the custom code calling the public API method and include needed header information.

409 AUTH-SUB-USER-MISS

  • Code description - The subscription key user is missing in header!
  • Potential cause(s)
    • An attempt to call the an API method without valid user account was made.
  • How to troubleshoot
    • Review the custom code calling the public API method and include needed header information.

410 AUTH-SUB-KEY-MISSING

  • Code description - The subscription key is missing in header!
  • Potential cause(s)
    • An attempt to call the an API method without valid subscription key was made.
  • How to troubleshoot
    • Review the custom code calling the public API method and include needed header information.

411 AUTH-REF-MISSING

  • Code description - The referrer is missing in header!
  • Potential cause(s)
    • An attempt to call the an API method without valid referrer was made.
  • How to troubleshoot
    • Review the custom code calling the public API method and include needed header information.

500 ACC-PROV-EXISTS

  • Code description - A provider with the same name exists already!
  • Potential cause(s)
    • A problem with the current account setup prevents access to the system.
  • How to troubleshoot
    • Please contact the Novunex support to troubleshoot your account setup.

501 ACC-APP-EXISTS

  • Code description - This App is already installed in your current subscription!
  • Potential cause(s)
    • A marketplace app with the same name and the same version is already installed in the current subscription.
  • How to troubleshoot
    • Remove the existing app from the current subscription to avoid the error.

502 ACC-SUB-EXISTS

  • Code description - A subscription with the same name exists already!
  • Potential cause(s)
    • An attempt to create a subscription with the same name was made.
  • How to troubleshoot
    • Try to create the subscription with a different name.

503 ACC-USER-NOT-FOUND

  • Code description - A user with this Id was not found!
  • Potential cause(s)
    • A widget, an API call or a specific function tried to load a user that does not exist in the current account.
    • The object has been deleted.
  • How to troubleshoot
    • Try to avoid working on the same resources in parallel browser sessions (or multiple admins at the same time).
    • Review the custom widget or the code calling the API method.

504 ACC-USERGROUP-NOT-FOUND

  • Code description - A usergroup with this Id was not found!
  • Potential cause(s)
    • A widget, an API call or a specific function tried to load a user group that does not exist in the current account.
    • The object has been deleted.
  • How to troubleshoot
    • Try to avoid working on the same resources in parallel browser sessions (or multiple admins at the same time).
    • Review the custom widget or the code calling the API method.

505 ACC-USER-EXISTS

  • Code description - A user with the same name exists already!
  • Potential cause(s)
    • An attempt to create a user with the same user name was made.
  • How to troubleshoot
    • Try to create the user with a different user name.

506 ACC-USERGROUP-EXISTS

  • Code description - A usergroup with the same name exists already!
  • Potential cause(s)
    • An attempt to create a user group with the same name was made.
  • How to troubleshoot
    • Try to create the user group with a different name.

507 ACC-PWD-MISMATCH (Deprecated)

  • Code description - The provided password is not valid!
  • Deprecated - This error is deprecated and is used in deprecated versions.

508 ACC-NOT-EXIST

  • Code description - There was no account found for the current subscription!
  • Potential cause(s)
    • A problem with the current account setup prevents access to the system.
  • How to troubleshoot
    • Please contact the Novunex support to troubleshoot your account setup.

509 ACC-PWD-WEAK (Deprecated)

  • Code description - The provided password is not strong enough! Minimum requirements: 8 characters, 1 upper character, 1 special character, 1 digital character!
  • Deprecated - This error is deprecated and is used in deprecated versions.

510 ACC-RESET-FAILED (Deprecated)

  • Code description - Token validation failed for reset password request!
  • Deprecated - This error is deprecated and is used in deprecated versions.

511 ACC-APP-NOT-FOUND

  • Code description - An App with the given Id or Name was not found!
  • Potential cause(s)
    • A widget, an API call or a specific function tried to load an app that does not exist in the current account.
    • The app has been deleted.
  • How to troubleshoot
    • Try to avoid working on the same resources in parallel browser sessions (or multiple admins at the same time).
    • Review the custom widget or the code calling the API method.

512 ACC-SUB-NOT-FOUND

  • Code description - A Subscription with the given Id or Name was not found!
  • Potential cause(s)
    • A widget, an API call or a specific function tried to load a subscription that does not exist in the current account.
    • The subscription has been deleted.
  • How to troubleshoot
    • Try to avoid working on the same resources in parallel browser sessions (or multiple admins at the same time).
    • Review the custom widget or the code calling the API method.

513 ACC-PROV-NOT-FOUND

  • Code description - A Provider with the given Id or Name was not found!
  • Potential cause(s)
    • A problem with the current account setup prevents access to the system.
  • How to troubleshoot
    • Please contact the Novunex support to troubleshoot your account setup.

514 ACC-EXT-ACC (Deprecated)

  • Code description - Your user comes from an external account. Please change your password over there!
  • Deprecated - This error is deprecated and is used in deprecated versions.

515 ACC-CPUPM-LIMIT

  • Code description - The account has a ‘calls per user per minute’ limit of <parameter 1> which was exceeded!
  • Potential cause(s)
    • Too many users are accessing the same account or custom widgets exceeded the call limits of the current account license.
  • How to troubleshoot
    • Reduce the amount of parallel user sessions in the account.
    • Upgrade your account.
    • Review the custom widget or the code calling the API method.

516 ACC-AEPM-LIMIT

  • Code description - The account has a ‘activity execution per minute’ limit of <parameter 1> which was exceeded!
  • Potential cause(s)
    • Too many processes has been started or too many activities has been executed.
  • How to troubleshoot
    • Reduce the amount of parallel user sessions in the account.
    • Reduce the amount of processes and activities executed in the account.
    • Upgrade your account.
    • Review the custom widget or the code calling the API method.

600 PI-NOT-FOUND

  • Code description - A process instance with the given Id was not found!
  • Potential cause(s)
    • A widget, an API call or a specific function tried to load a process instance that does not exist in the current account.
    • The object has been deleted.
  • How to troubleshoot
    • Try to avoid working on the same resources in parallel browser sessions (or multiple admins at the same time).
    • Review the custom widget or the code calling the API method.

601 PI-CHILD

  • Code description - Only a main process can be stopped or started!
  • Potential cause(s)
    • An attempt has been made to stop or start a sub process.
  • How to troubleshoot
    • Review the custom widget or the code calling the API method.

700 ET-ALREADY-EXIST

  • Code description - EntityType does already exist!
  • Potential cause(s)
    • An attempt to create a Entity Type with the same name was made.
  • How to troubleshoot
    • Try to create the same Entity Type with a different name.

701 ET-DOES-NOT-EXIST

  • Code description - EntityType <parameter 1> does not exist!
  • Potential cause(s)
    • A widget, an API call or a specific function tried to load an Entity Type that does not exist in the current account.
    • The object has been deleted.
  • How to troubleshoot
    • Try to avoid working on the same resources in parallel browser sessions (or multiple admins at the same time).
    • Review the custom widget or the code calling the API method.

800 SYS-REFTYPE-NOT-FOUND

  • Code description - Reference type does not exist!
  • Potential cause(s)
    • A widget, an API call or a specific function tried to load a reference type that does not exist in the current account.
    • The object has been deleted.
  • How to troubleshoot
    • Try to avoid working on the same resources in parallel browser sessions (or multiple admins at the same time).
    • Review the custom widget or the code calling the API method.

801 SYS-ATTREFTYPE-NOT-FOUND

  • Code description - Attribute of reference type does not exist!
  • Potential cause(s)
    • A widget, an API call or a specific function tried to load an attribute of a specific reference type that does not exist in the current account.
    • The object has been deleted.
  • How to troubleshoot
    • Try to avoid working on the same resources in parallel browser sessions (or multiple admins at the same time).
    • Review the custom widget or the code calling the API method.

900 RULE-SCRIPT-EXCEPTION (Deprecated)

  • Code description - Rule script error occured!
  • Deprecated - This error is deprecated and is used in deprecated versions.

901 JOB-NOT-FOUND

  • Code description - A Job with the given Id or name was not found!
  • Potential cause(s)
    • A widget, an API call or a specific function tried to load a schedule (job) that does not exist in the current account.
    • The object has been deleted.
  • How to troubleshoot
    • Try to avoid working on the same resources in parallel browser sessions (or multiple admins at the same time).
    • Review the custom widget or the code calling the API method.

902 RULE-NOT-FOUND

  • Code description - A Rule with the given Id or name was not found!
  • Potential cause(s)
    • A widget, an API call or a specific function tried to load a condition (rule) that does not exist in the current account.
    • The object has been deleted.
  • How to troubleshoot
    • Try to avoid working on the same resources in parallel browser sessions (or multiple admins at the same time).
    • Review the custom widget or the code calling the API method.

1000 SN-POOL-EMPTY

  • Code description - Serial number pool is empty!
  • Potential cause(s)
    • An attempt has been made to create a serial number based on an empty or depleted serial number pool.
  • How to troubleshoot
    • Close the current serial number definition and create a new definition
    • Add an additional serial number pool

1001 SN-ERR-GEN

  • Code description - Serial number could not be generated!
  • Potential cause(s)
    • One or more errors prevent the creation of a serial number based on a serial number definition.
  • How to troubleshoot
    • Review the current serial number definition
    • Review the current serial number pools or creation methods

1003 SN-RANGE-UPDATE

  • Code description - A running serial number cannot be modified!
  • Potential cause(s)
    • An attempt has been made to change the settings of a used serial number definition (with existing, already generated serial numbers).
  • How to troubleshoot
    • Close the current serial number definition and create a new definition
    • Add an additional serial number pool

1004 SN-NOT-FOUND

  • Code description - A serial number definition with the given Id or Name was not found!
  • Potential cause(s)
    • A widget, an API call or a specific function tried to load a serial number deifnition that does not exist in the current account.
    • The object has been deleted.
  • How to troubleshoot
    • Close the current serial number definition and create a new definition

2001 IOT-TOKEN-NOT-AVAILABLE (Deprecated)

  • Code description - Token is not available for that entity type!
  • Deprecated - This error is deprecated and is used in deprecated versions.

2002 IOT-MAXIMUM-DATASTREAM-DEVICES (Deprecated)

  • Code description - Maximum amount of datastream devices reached!
  • Deprecated - This error is deprecated and is used in deprecated versions.

3002 REP-NOT-FOUND

  • Code description - Report not found!
  • Potential cause(s)
    • A widget, an API call or a specific function tried to load a data query (report) that does not exist in the current account.
    • The object has been deleted.
  • How to troubleshoot
    • Try to avoid working on the same resources in parallel browser sessions (or multiple admins at the same time).
    • Review the custom widget or the code calling the API method.

4001 DASH-NOT-FOUND

  • Code description - A Dashboard with the given Id or Name was not found!
  • Potential cause(s)
    • A widget, an API call or a specific function tried to load a dashboard that does not exist in the current account.
    • The object has been deleted.
  • How to troubleshoot
    • Try to avoid working on the same resources in parallel browser sessions (or multiple admins at the same time).
    • Review the custom widget or the code calling the API method.

5001 FILE-NOT-FOUND

  • Code description - A File with the given Id or Name was not found!
  • Potential cause(s)
    • A widget, an API call or a specific function tried to load a file that does not exist in the current account.
    • The object has been deleted.
  • How to troubleshoot
    • In process configurations
    • Review load activities to reference the correct file IDs
    • Review form activities to reference the correct file IDs
    • In custom widgets
      • Review your code for the correct usage of IDs with API calls that load files

5002 FILE-REST

  • Code description - A file with this extension is not allowed to be uploaded!
  • Potential cause(s)
    • An attempt has been made to upload a file with an unsupported extension.
  • How to troubleshoot
    • Update the list of allowed file extensions
    • Use a file with a support extension

6001 PAGE-NOT-FOUND

  • Code description - A Static Page with the given Id or Name was not found!
  • Potential cause(s)
    • A widget, an API call or a specific function tried to load a page (static page) that does not exist in the current account.
    • The object has been deleted.
  • How to troubleshoot
    • Try to avoid working on the same resources in parallel browser sessions (or multiple admins at the same time).
    • Review the custom widget or the code calling the API method.

6002 VIEW-NOT-FOUND

  • Code description - A DataView with the given Id or Name was not found!
  • Potential cause(s)
    • A widget, an API call or a specific function tried to load a data view (view widget) that does not exist in the current account.
    • The object has been deleted.
  • How to troubleshoot
    • Try to avoid working on the same resources in parallel browser sessions (or multiple admins at the same time).
    • Review the custom widget or the code calling the API method.

6003 DEPL-NOT-FOUND

  • Code description - A Deployment package with the given Id or Name was not found!
  • Potential cause(s)
    • A widget, an API call or a specific function tried to load a configuration package (deployment package) that does not exist in the current account.
    • The object has been deleted.
  • How to troubleshoot
    • Try to avoid working on the same resources in parallel browser sessions (or multiple admins at the same time).
    • Review the custom widget or the code calling the API method.

6004 SQL-DEL-REF

  • Code description - Could not delete an entity because it is referenced by another entity: table <parameter 1> column <parameter 2>
  • Potential cause(s)
    • A foreign key constraint enforced through a referenced Entity Type attribute did prevent a deletion.
  • How to troubleshoot
    • Delete the entity with the constraint definition before deleting the referenced entity (cascade delete).

6005 SQL-INS-REF

  • Code description - Could not insert an entity because a reference attribute (to another entity) doesn’t exist: table <parameter 1> column <parameter 2>
  • Potential cause(s)
    • A foreign key constraint introduced by a reference attribute in an Entity Type could not be fulfilled (the ID or key was not found).
  • How to troubleshoot
    • Ensure that an entity with the given ID as the target of the reference attribute exists.

6006 OBJ-REF

  • Code description - You try to access an object which has no value. This could be an entity attribute (configuration) or a system related issue. Details: <parameter 1>
  • Potential cause(s)
    • A widget, an API call or a specific function tried to load an custom object that does not exist in the current account.
    • The object has been deleted.
  • How to troubleshoot
    • Try to avoid working on the same resources in parallel browser sessions (or multiple admins at the same time).
    • Review the custom widget or the code calling the API method.

6007 PR-FAULT

  • Code description - Your process is in a faulted state (open Process Inspector)
  • Potential cause(s)
    • An error during the process execution caused the process instance to fail and stop.
  • How to troubleshoot
    • Review the error message in the process inspector
    • Review the process configuration

6008 PR-EXEC

  • Code description - An error occured during the execution. The system will try to re-execute the activity in a few seconds. Details: <parameter 1>
  • Potential cause(s)
    • An error during the exeuction of the activitiy did cause the process engine to stop. A retry configuration for the activity queued it in the execution stack for a new attempt.
  • How to troubleshoot
    • Review the error message in the process inspector
    • Review the process configuration

6009 NOT-FOUND

  • Code description - Nothing could be found with the given Id or Name!
  • Potential cause(s)
    • A widget, an API call or a specific function tried to load an custom object that does not exist in the current account.
    • The object has been deleted.
  • How to troubleshoot
    • Try to avoid working on the same resources in parallel browser sessions (or multiple admins at the same time).
    • Review the custom widget or the code calling the API method.

7000 LIC-MISS

  • Code description - You don’t have a valid license for this account. Please request a license to be able to continue.
  • Potential cause(s)
    • No licenses are assigned to the current account.
  • How to troubleshoot
    • Please contact the Novunex support to troubleshoot your account setup.

7001 LIC-CUST-MISS

  • Code description - A customer with the provided Guid <parameter 1> is not registered in the system.
  • Potential cause(s)
    • A problem with the current account setup prevents access to the system.
  • How to troubleshoot
    • Please contact the Novunex support to troubleshoot your account setup.

7002 LIC-ACC-EXIST

  • Code description - A license for the requested account <parameter 1> exists already. Please try to renew the license.
  • Potential cause(s)
    • A problem with the current account setup prevents access to the system.
  • How to troubleshoot
    • Please contact the Novunex support to troubleshoot your account setup.

7003 LIC-REN-TRIAL

  • Code description - Cannot renew a trial license. Please request a standard license.
  • Potential cause(s)
    • A problem with the current account setup prevents access to the system.
  • How to troubleshoot
    • Please contact the Novunex support to troubleshoot your account setup.

7004 LIC-INV

  • Code description - The provided license key is not valid: <parameter 1>
  • Potential cause(s)
    • A problem with the current account setup prevents access to the system.
  • How to troubleshoot
    • Please contact the Novunex support to troubleshoot your account setup.

7005 LIC-INV-MATCH

  • Code description - The provided license key is not valid: Customer or Account Guid doesn’t match.
  • Potential cause(s)
    • A problem with the current account setup prevents access to the system.
  • How to troubleshoot
    • Please contact the Novunex support to troubleshoot your account setup.

7006 LIC-CUST-INACTIVE

  • Code description - The customer with the guid is currently locked in the system.
  • Potential cause(s)
    • A problem with the current account setup prevents access to the system.
  • How to troubleshoot
    • Please contact the Novunex support to troubleshoot your account setup.

7007 LIC-ACC-NEXIST

  • Code description - A license for the requested account <parameter 1> doesn’t exists. Please request one first.
  • Potential cause(s)
    • A problem with the current account setup prevents access to the system.
  • How to troubleshoot
    • Please contact the Novunex support to troubleshoot your account setup.

7008 LIC-ACC-INACTIVE

  • Code description - The account with the guid is currently locked in the system.
  • Potential cause(s)
    • A problem with the current account setup prevents access to the system.
  • How to troubleshoot
    • Please contact the Novunex support to troubleshoot your account setup.

7009 LIC-LIM-USER

  • Code description - You cannot add additional users with your current license. Please upgrade first to be able to continue.
  • Potential cause(s)
    • A problem with the current account setup prevents access to the system.
  • How to troubleshoot
    • Please contact the Novunex support to troubleshoot your account setup.

7010 LIC-LIM-SUB

  • Code description - You cannot add additional subscriptions with your current license. Please upgrade first to be able to continue.
  • Potential cause(s)
    • A problem with the current account setup prevents access to the system.
  • How to troubleshoot
    • Please contact the Novunex support to troubleshoot your account setup.
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