Customer Complaints

  • Use a simple classification system to expedite processing

  • Don’t miss critical information from a complaint

  • Quickly link to existing investigations to reduce redundancy

Complaints are an important feedback to understand whether there is an unacceptable risk for end-customers. Feedback needs to be precise and timely to initiate the appropriate corrective actions.


Customer Complaints

  • Pre-defined codes help to connect complaints with the risk management

  • Efficient lookup of product information to verify the correctness of the complaint

  • Automated notifications for follow-ups

Without structured data it becomes very challenging to trend complaints and act when additional steps are needed. Quickly responding to trends often prevents recalls or regulatory actions.

Best choice for customer complaints

  • Novunex has developed and implemented customer complaint processes at multiple sites

  • Many years of experience to review and improve customer complaint systems

  • We know how to improve connections between post market surveillance and risk management

Managing customer complaints with Novunex

  • Simple and intuitive forms to capture complaint information quickly

  • Designed for PCs an mobile devices to allow capturing of complaint information in-house or in the field

  • Integrated with investigation process and with a track record for shipped products

Quality Managers carry a great deal of responsibility in ensuring that our respective organizations maintain regulatory compliance while also exhibiting a robust quality culture. They simply provided what was needed and made recommendation that ultimately made sense for our business needs.
Galen Swindell, VR Analytical
We have gone through one ISO 13485 surveillance audit and our auditor was very happy and impressed with how the system works. The system has also helped us improve our traceability, and having more robust records.
Magdalena Czarnievicz, Otoharmonics
The customer support is unmatched in the eQMS industry and the system is very flexible, and encompasses all manufacturing quality processes above and beyond the standard document control offerings.
Mandy Cameron, SerĂ¡n BioScience

Novunex helps to increase your competitiveness

The customer complaint module fully integrates with the CAPA system for investigation, health hazard evaluations, corrective actions and recalls.

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